Eight Reasons to Call Your Patients

Calling patients as part of recall management in an optometry business offers various benefits that contribute to both the well-being of the patients and the success of the practice. Here are several reasons why calling patients is crucial for your practice:

1. Ensuring Regular Eye Examinations: Regular eye check-ups are essential for detecting and addressing vision problems and eye conditions early on. Calling your patients for appointments encourages them to schedule regular eye examinations, promoting proactive eye care.

2. Updating Prescriptions: Patients with corrective lenses or contact lenses may need periodic updates to their prescriptions. Recall calls help in reminding your patients to schedule appointments for prescription updates, ensuring that they have accurate and up-to-date vision correction.

3. Monitoring and Managing Eye Conditions: Patients with existing eye conditions, such as glaucoma or macular degeneration, may require consistent monitoring. Recall management allows you to keep track of these patients, ensuring timely intervention and effective management of their eye conditions.

4. Building Patient Loyalty: Personalized communication, such as recall calls, enhances patient experience and fosters loyalty. Patients appreciate proactive care, and regular contact helps in building strong relationships between you and your patients.

5. Enhancing Patient Education: Recall calls provide an opportunity to educate your patients about proper eye care practices, including the importance of protecting their eyes and adopting healthy habits for optimal eye health.

6. Reducing Missed Appointments: Recall management helps in minimizing missed appointments by reminding your patients of upcoming visits. This not only ensures that your patients receive the care they need but also optimizes the scheduling and efficiency of your practice.

7. Adapting to Patient Preferences: You may customize your recall management strategies based on your patient preferences, whether through phone calls, text messages, emails, or a combination. This flexibility contributes to better communication and patient engagement.

8. Proactive Patient Care: Calling patients for recall demonstrates a commitment to proactive patient care. It shows that you are is invested in the well-being of your patients, which can lead to positive word-of-mouth referrals and a strong reputation in the community.

In conclusion, calling your patients as part of recall management is essential for maintaining patient health, preventing vision problems, and building strong and longterm relationships with the community. It contributes to the overall success and reputation of your practice.