VQ Special – Keynote Speaker: Doug Lipp

Doug Lipp, one of the most trusted and respected business speakers and coaches in the world, is sought after for his expertise in helping organizations build adaptive, world-class service cultures that fuel growth and long-term success. He is a distinguished, bestselling author and former head of training team at the legendary Disney University corporate headquarters. Doug has established a career and shaped an industry around the idea that culture is the preeminent factor driving business success.

At age 29, Doug’s celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters. Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.

Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide. In presentations, he shares how Disney overcame spectacular strategic challenges to unleash one of the most improbable success stories in corporate history.

During his animated and high-energy program, Doug demonstrated to Vision Quest attendees how Disney continues to capture and inspire the hearts and minds of thousands of employees around the globe through an unwavering devotion to the core values established by Walt Disney himself. Attendees learned how Disney University Founder Van France has brought to life — for generations of employees — Walt’s timeless values of Innovate, Support, Educate and Entertain.

Doug provided all in attendance an awakening and insightful journey “behind the scenes” to discover the powerful secrets of how to overcome spectacular challenges and how each TSO office can apply these potent lessons in leadership, teamwork and innovation. He encouraged the Doctors of TSO and staff to understand the importance of each person’s contribution to providing patients with a world-class customer experience based on the principals of safety, courtesy, show and capacity.

This statement created by Walt Disney can summarize his moving speech, “We have to keep plussing our show. If we ever lose them, it will take us ten years to get them back.”

After his inspiring presentation, Doug surprised all in attendance with a signed copy of his bestselling book, Disney U, How Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric   Employees.