I wish you a joyous new year! To all the TSO staff, optometrists, vendors, and friends, I want to extend my thanks for a great 2011. Without your support, our continued success would never be possible.
Given that the New Year is a time of reflection upon what we have done and what we hope to do, I want to reflect upon the last decade and make some resolutions that we will keep.
As a company, Texas State Optical has come a long way. As you may or may not remember, we were a shrinking company a decade ago. We now enjoy solid growth with new offices appearing every year. Gone are the days of the franchise fee. Individual offices are now integrated into a network of practices worthy of investment. Having turned away from the promotional coupons of yesteryear, we harness customer service, high standards of patient care, new technology, and care for the community to expand the practice of optometry. At present, we are the preeminent professional optometric group to join in the state of Texas.
For the past ten years, one of the main reasons we have enjoyed success as a network is a strong leadership willing to sacrifice their time and energy to fulfill their commitment to growing the company. Let us express our gratitude to our past chairmen and president. Without the capabilities of our president and staff, we would be just a bunch of disparate practices. The working relationship between the president and the board has been cornerstone of the success of our company. In addition, a high and consistent level of volunteering and involvement has been a linchpin.
We as a company want to let you know how important your participation really is. I also wish to recognize the always generous support from our vendors. We have so many vendors who sustain us every year by underwriting a large portion of our annual Vision Quest. To another ten years of successful partnership!
We also need not forget the support from the University of Houston College of Optometry. The new cohorts of young optometrists joining us validate the importance of the mutual relationship between UHCO and TSO. Furthermore, we should acknowledge support from TOA. TOA gives us the leadership and direction for our future practice. What we know in Texas as the practice of optometry would not exist without the TOA’s professional and political efforts.
In the past ten years, we have also observed the practice of cutting-edge optometry. Retinal cameras and OCT are readily found in many offices. Progressive treatment options benefit the patient, maintain a standard of care, and attract younger optometrists. As our understanding of the eye continues to change, we as a network need to adapt to the fast pace of innovation and research.
Finally, I want to thank, from the bottom of my heart, the office staff from all TSO offices. They are the ones in the front lines handling the patients. I am extremely grateful to my staff, and I hope that everybody appreciates what a fine job that all the staff does.
Given the reasons above, a strong TSO family does not happen by chance. It’s the result of deliberate intention, determination, and practice. In a University of Nebraska study, among the most prominent qualities in strong families were commitment to the family, good family communication, the ability to express appreciation, and the ability to solve problems in crises.
In order to build a strong TSO family, we need a commitment from everyone. We want everyone to be an integral part of our network. If you catch us doing something good, do not hesitate to express appreciation. If you have any concerns, let us know. Call me or send an email. I would love to hear from you. On behalf of everybody at TSO, we would love to see you in San Francisco this June so we can exchange ideas to build our practices of the future. Happy 2012!
Simon S. Yeung, O.D.