Take Advantage of Your Resources

Recently, the doctors of TSO decided to make changes to help us run our practices. That decision was to hire Regional Managers. The managers have years of optometric experience and can help us with just about anything. Whatever area our practice can use some improvement, the managers can help.

A couple of weeks ago I received an email from my Regional Manager, Steve Coronado, asking if he could come by and visit with me and asked if I needed any help. I responded yes, of course, and we made an appointment.

He came on our appointed day and he showed up right on time with a smile on his face. I didn’t have any immediate concerns so I asked him to give the office a once over and make suggestions. I asked him for suggestions because Steve visits many offices and has a good idea of what other practices are doing, and could quickly tell me if we were up to par. He began his observation at the front of the office. He walked around the office, observed and jotted down notes. Honestly, he made me a little nervous. I thought I was failing. He said he would spend the morning doing his assessment.
After his assessment, Steve met with my manager and talked to my optician’s and lab manager. Before he left he said he would email a report on his suggestions. He also set-up a time to provide training for my staff. Exactly two days later, Steve emailed an evaluation. It was great work and he gave some great suggestions on how to improve the look of our office and how to increase sales. Before leaving, he had a smile on his face and confirmed the date that he’d be back in our office to provide training to my staff.

With that said, schedule some time with your Regional Manager. They are here to help us, and they bring a lot to the table in terms of expertise in helping us run our practices. The manager will contact you to schedule an appointment before coming to visit, that way there are no surprises. Please embrace your manager as they work for us and are here to serve. If a manager cannot give you an answer on an issue, rest assure they have the resources to find solutions.