TSO Network Update - September 2019

4 z September 2019 If you missed this year’s first Family Reunion Conference, you missed a special treat. Formerly known as Vision Quest, our annual meeting was renamed to recognize the cultural dynamic that makes Texas State Optical different than all other eye care organizations. When members of Texas State Optical are asked what they value most about belonging to the TSO Network, they say they love the idea that we are one big family. They value the camaraderie with other eye doctors. They like that their staff has a feeling of belonging to something larger than just a practice. They benefit from being able to call on another member to get advice or share experiences. They appreciate that while everyone is different in their opinions and approach to their practice, we all share in a common professional experience and, collectively, define the Texas State Optical brand. With 81% of the TSO Network’s shareholders at the TSO Family Reunion, the conference was the perfect opportunity to reconnect for all in attendance. Family Reunion started with a bang with the first-ever Family Picnic dinner, which was planned to welcome all Doctors and staff of TSO to attend alongside their families. Attendees engaged in a hearty Texas BBQ dinner, played yard games, and also got to straddle the Lost Pines resident longhorns, T-Bone and Ribeye. On Monday morning, the Doctors and Staff were combined for lectures and started their morning with an opportunity to win cash prizes from GPN. A total of $2,500 cash was gifted to attendees as they learned how to utilize the business metrics in the EDGEPro dashboard tell the real financial story of a practice. Attendees participated in an interactive workshop focused on finding low hanging fruit to generate new revenue, ask questions to GPN directly, and the TSO practice consultants. Family Reunion Conference Largest Attendance Recorded Day two of the conference continued with Drs. Shawn Prapta, Cameron Smith, and Chris Warford as they delivered a captivating lecture on “Growing Your Three Million Dollar Practice with Patient Relations and Technology.”The doctor-led course unpacked a variety of topics to explain how technology can assist in coordinating the efforts by office staff into a comprehensive package for success. The doctors covered topics ranging from investing in your team and community, utilizing high-tech examination equipment, and setting measurable practice goals that evolve the practice. All who attended their course left with best practices that could be implemented in offices immediately. Following their presentations, a panel discussion led by Dr. Benny Peña and included Drs. Blount, Prapta, Smith, Kimball, Samir Patel, and Warford allowed the doctors to delve in-depth on their best practices. Thank you to shareholders Drs. Kimball, Blount, and Samir Patel for participating in the panel and Drs. Prapta, Smith, and Warford for delivering their presentations. In the afternoon, Doctors and staff were able to choose from courses led by Bausch + Lomb, ClearVision, Care Credit, and PCS.