TSO Network Update - January 2018

22 l January 2018 Testimonials from Around the Network Thank you to the TSO Network Doctors and Staff who continuously strive to serve their communities with outstanding customer service, professionalism and patient education. It is because of you that our commitment to caring continues and the TSO Network legacy is maintained. Dr. Nielsen and Leeanna, I just wanted to share an experience I had with two of your employees, Becky and Shandi. I recently had an exam at a competitor of yours across the I 35. They were rude and disorganized but after years in the military, I don’t really mind bad customer service, as long as they get the job done. However, when trying to get a new pair of contacts (to last me until the 1st if the year, for insurance purposes) I accidentally dialed your office number which was listed below theirs online. The staff member that answered was cheerful and helpful and immediately figured out how to help me out. Then, we realized, I had the wrong number. So, I placed a call to my optometrist and when they eventually got around to dealing with my call they let me know there was nothing they could do. So, I went and picked up a copy of my prescription from them, drove to your store and met your amazing staff. Especially helpful were Becky and Shandi. Now, I am a customer my wife and kids will be customers and anyone else at work who will listen to me will become customers. Your staff is great! Thank you, Matt – Patient of Schertz TSO