TSO Network Update - February 2019

2 z February 2019 Network News Marketing Specialist Continues to Support Doctors of TSO Market Specialist Brittni Dumas provides communication, assistance and groundwork to make sure the Network office is engaged with members. Market Specialist provides support by: • Following through with planning and logistics for training and member development plans • Coordinating the production of advertising and promotional materials • Assistance in producing special events for members such as trunk shows, grand openings and anniversaries • Producing local executive committee meetings and local training events • Research in markets to determine the most effective way of growing a practice through community involvement, local advertising and special events • Customer service support with special requests by members • Assist doctors with social and digital media • Negotiate and purchase advertising space for the purpose of marketing • Giving assistance to the doctors in updating their location to the brand standards • Keeping the Network TSO Facebook page up-to-date • Delegating customer complaints to Practice Consultants Brittni Dumas brittni@tso.com 713-953-7600 extension 208 TSO Network Core Values What forms the bond between us as a group of independent practices is the voluntary commitment to a set of core values. By embracing and conducting ourselves in this manner, we set ourselves apart as an example in our industry. Visionary Spirit The belief that there are no challenges but rather opportunities. Invested in Relationships Providing quality eyecare depends on building and nurturing relationships with our patients, our colleagues and our profession. Dedicated Professionals We demonstrate respect for our patients and profession by the manner in which we conduct ourselves and the effort made improving our skills and abilities. Leadership Through Service We believe leadership is earned through service to others, service to our associates, our Network members and our professional and civic communities.