Member ID Card on a Smartphone is Valid

If Aetna members show you their ID card on their smartphone or other mobile device, your office or facility should accept that as valid proof of insurance  coverage.

The digital ID card is an electronic version of the member’s ID card. It still allows you to easily get all of the information you need.

You should expect to see an increasing number of members using this technology in the future. Of course, many members will continue to use ID cards in plastic or paper formats.