Congratulations to Hiten Patel of Kerrville TSO for delivering exceptional customer service to a patient!
Message: I just wanted to express my sincere gratitude to one of your staff members, Hiten Patel. Not only was a good Samaritan, but he also represented Texas State Optical in
a very positive way. The following is an account of what transpired on Friday morning and the great help that Mr. Patel was.
Our concerns about excess vehicular speed in our subdivision were realized yesterday morning, as my wife and I were on our daily walk. (We always walk on the left side of the street close to the curb toward on-coming traffic). While rounding the Summit Ridge curve, my wife was almost hit by a vehicle that was traveling towards an exit. The vehicle was traveling at a high rate of speed, and there seemed to be no intention of slowing down. To avoid being hit by this vehicle, my wife was forced to get off the edge of the street
as quickly as possible. Upon doing so, she tripped and landed on the driveway of a near-by resident.
Because of the fall, she sustained several severe impact injuries, which included her left knee, hand, wrist, elbow and right shoulder. After a trip to the ER, it was determined there were no fractures, but she did have severe ligament and cartridge damage and multiple contusions.
Although the person driving the vehicle would not stop to render aid, there was another person that did. We would like to thank that kind young man from Texas State Optical who stopped and drove us back home so I could take my wife to the ER. He was a true good Samaritan.
We’re hoping that from this mishap our Summit neighbors and others will be more aware and cautious when driving through our neighborhood.
Sincerely, C. Sullivan — Kerrville TSO patient