The importance of positive reviews to promote and grow your practice within a community is worth it’s weight in gold. In today’s world, patients rely on online research, customer reviews, and ratings, and their first stop is Google when searching for a doctor nearby. We reached out to Dr. Joshua Devera of Clear Lake TSO to inquire about his perfect 5.0-star rating on Google.
His customer service answer is simple and intuitive.
“Honestly, I don’t know if there is much to tell other than paying attention to the patient and not rushing them through the process. You have two ears and one mouth. Use them in that proportion. Especially this past year with so much isolation, sometimes people need someone to talk to.”