Essilor Quick Start, Apollo and Front Desk Staff Training Programs

All three programs are offered to TSO offices by Essilor at no charge.  Each of these programs is a $299 value to you at no cost. 

Below is a brief description of all three training programs.  For addition information and registration instructions contact Ann Deen at cadeen@tso.com.  You may also contact Essilor directly.

Robin Huddleston (rhuddleston@essilorusa.com)

info@ECPUniversity.com

 

New Dispenser Quick Start

Program Details

  • For brand new dispensers
  • 160 hours trainee program
  • Coach provided by practice
  • 20 hours of online training
  • Uses online, on-the-job and self-study learning methods

Content

  • Business Management
  • Patent Services and Selling
  • Optics
  • Products

 

Apollo for Advanced Dispensing

Program Details

  • For advanced dispensing professionals with 1-10 years’ experience
  • 60 web-based course with 24-7 access
  • Customized learning plans driven by pre-assessments

Content

  • Medical / Clinical
  • Technical / Optical
  • Patient Service and Selling
  • Optical Products
  • Dispensary Business Management

 

Front Desk Staff Training

The course offers skills needed to present a professional image and competently handle your day-to-day front desk operations.

Program Details

  • 10 hours of e-learning course

Content

  • Telephone Etiquette
  • Managing Professional Relationships
  • Role of the Front Desk Professional
  • Workplace Effectiveness
  • Managing Patient Appointments
  • Patient Service
  • Records and Reporting
  • Managing Insurance
Custom Design
x