Congratulations to Dr. Shiroz Virani and her staff on celebrating the 10 year anniversary of the TSO Katy office! Dr. Virani will be hosting an anniversary celebration on Saturday, December 12, 2015 that will be family oriented and fun- filled for all of her patients.
We asked Dr. Virani to share her thoughts on her upcoming anniversary.
“Time flies! It seems like just yesterday we opened our doors and now we are celebrating our tenth anniversary. I remember that one of the most important things that I looked for before opening my practice was a strong support system, and I found that with TSO. I can say that whenever I have needed anything, help is truly a phone call away from the Doctors of TSO to the TSO Network staff. I have received help in many ways.
We have benefited from the tremendous growth within the Katy area, but my staff and I have worked very hard to build our patient base through the years by creating a positive and consistent experience for each person that walks through the door or calls the office. Over half of my staff has been with me for at about six years. We have developed a great customer service system within our office that allows us to treat our patients like family and educate them on the importance of eye care health. Taking the time to help the patient understand how to care for their eyes and then providing them with personalized service from greeting to goodbye has created a true loyalty to my office and the TSO brand. One of the most important things that we have learned is how technology is vital to our success. There is no way that we could have connected with our millennial patients without being able to communicate to them through the newest technology.”
Thank you, Dr. Virani and staff for your dedication to Caring for the Eyes of Texas. The TSO Network is proud to have you and all TSO Network optometrists as part of Texas State Optical.