Now available to all TSO Offices: BLR Employee Training Center is a web-based training platform for employee customer service training. You now have available a complete employee training center to use whenever and as often as you want.
BLR is a leading organization for online employee training and offers dozens of customer service training topics. Customer service training courses cover topics such as: Phone Skills, Handling Complaints, Identifying Customer Needs and Team Building.
Click on attachment for a complete list of customer service topics.
With only a few minutes’ setup, your office will have a complete web-based customer service training program with professionally developed courses, employee testing capabilities, and systematic documentation of employee training sessions and scores.
Get started now by contacting Ann Deen with the office trainers name, office number, and email address. Once Ann receives your account information BLR will conduct a webinar to review their system and answer questions.
Click any course title below to view a full description and preview the training experience.
- Challenging Situations
- Communication Skills
- Customer Communications
- Customer Relationship Management
- Employee Attitude
- General Workplace Skills
- Supervising Customer Care Staff