Recently I received a call from a TSO office in a panic. A patient was searching for this office on Google Places, but the office was listed as CLOSED. Luckily the patient knew this was a mistake and notified the office. Together we were able to update and correct the listing.
What does your online presence look like? Is your website in working order? Are the details on sites such as Yelp and Facebook up to date? It’s a good idea to check the sites frequently so you can see what your patients see.